Important to know FAQs

Question 1

How do I get started?

Accepted Answer

Use the homepage pickup form to choose your date and service, enter your email and Brooklyn ZIP code, and add any care notes. We will email you to confirm availability and arrange your pickup address and time.

Question 2

How should I prepare my laundry?

Accepted Answer

Empty every pocket and separate dry-clean-only, hang-dry, and standard wash-and-fold items into clearly labeled bags. Let us know about stains and special instructions.

Question 3

What should stay out of my bag?

Accepted Answer

Please keep valuables, loose objects, heavily contaminated items, and anything that requires specialist restoration out of your laundry bag.